Refund policy

Returns

We want you to love what you ordered. If something isn't right, we're here to help.

You can return your purchase within 14 days of receiving your order, as long as items are unworn, have all original tags attached, and are in resalable condition. Please reach out to us at info@nbharnhem.com before sending anything back — we'll guide you through the process.

Return shipping is at your own cost. If your order qualified for free shipping, we may deduct the actual outbound shipping costs from your refund. We recommend using a tracked and insured service, as we're unable to take responsibility for items lost or damaged in transit. Please mark your package as "RETURNED GOODS."

Once we receive your return, we'll process your refund or exchange within 14 days to your original payment method.

Sale items Our sale items are carefully selected and offered at reduced prices for a limited time. Because of this, sale items are not eligible for exchange. That said, we fully respect EU consumer rights — customers within the European Union retain their statutory right of withdrawal, as provided under EU consumer law.

Outside the EU We love that our pieces find their way around the world, but at this time we're unable to accept returns for orders shipped outside the EU. If you're unsure about sizing, fabric, or fit — please don't hesitate to reach out before placing your order. We're happy to share detailed measurements, additional photos, or any other information to help you feel confident in your choice.

Return address:

Neighbourhood 
Rijnstraat 14b
6811 EV
Arnhem
The Netherlands